Careers

1

Level 1 Help Desk/ Office Support                                                                                 

Our business is growing and we have a vacancy for a Help Desk/Office Support position commencing immediately.

Your services will be outsourced to an IT service provider. You will be responsible for handling support requests of clients and assist with internal admin/sales duties.

This role will see you working in a fast-paced environment.
 

Key responsibilities include:

* Action requests received via, emails, support tickets and other forms of communication from line managers.

* Investigate and troubleshoot customer issues.

* Basic setups such as user creation, email setups, MS Office 365 account setups, and maintenance.

* When unable to resolve customer issues, escalate issues to appropriate support groups within set time frames.

* Adhere to set procedures of handling and management of all client issues.

* Prepare quotations, carry out authorized purchases, receive products and sign out.

* Assist with help desk management and administration.

* Assist with document management.

To be successful in this role you must have the following attributes:

* Prior experience in a level 1 and/or level 2 technical support role.

* Prior customer service experience.

* Intermediate knowledge of Microsoft desktop/server operations systems and desktop applications.

* Ability to convey, guide, support and convey information to a variety of people.

* Computer literate with the ability to learn quickly.

* Excellent communicator with very strong written and verbal communication skills.

If you are interested please email us on hr@remoteinc.com.au

NOTE: You may be required to work from home, availably of an internet connection and a suitable computer or a laptop will be an added advantage. Initial contract of three months with a possibility of an extension.

2

Systems Engineer                                                                                                                  
 

To be successful the applicant must have industry experience and therefore strong skills with Microsoft Windows Server and Desktop Operating Systems, including Microsoft Applications like Hyper-V, Exchange and Office. A familiarity with Remote Desktop Services, SharePoint, SQL as well as NAS and SAN technologies, MS Azure, Ms office 365 is desirable. The applicant must also have a strong understanding of LAN and WAN topologies
 

If you are interested please email us  on hr@remoteinc.com.au
 

3

Web Developer                                                                                                                         
 

About the Role

We are looking for a prolific and talented experienced Web Programmer/Designer to create new sites and keep existing sites looking fresh. As well as design social media content.

This role requires a high level of creativity, attention to detail, and project management skills. 

About You

The Web Programmer/Designer will be responsible for developing, growing and maintaining various company websites and bringing innovation that is as market leading as our services. They will be required to have proven working web development experience as well as flexibility, adaptability and the drive to learn quickly in various technical and creative environments. Delivering quality work with tight deadlines are key attributes of this high performer.

Our small team needs you if you can work independently and have excellent multi-tasking skills.
 

If you are interested please email us on hr@remoteinc.com.au
 

4

Admin Support                                                                                                                         
 

Key responsibilities include:

* Prepare quotations

* Carry out authorized purchases,

* Receive products and sign out.

* Inventory management

* Assist with help desk management and administration

* Assist with document management

To be successful in this role you must have the following attributes:

* Prior customer service experience

* Computer literate with the ability to learn quickly

* Excellent communicator with very strong written and verbal communication skills If you are

interested please email us on hr@remoteinc.com.au

RemoteLink IT