Careers
Remote Link IT Solutions sets the standard for delivering Australian businesses with outstanding Managed IT products and services. We specialise in the setup, monitoring, maintenance, modification and modernisation of business-critical IT systems that empower and enrich operational environments.
Available Opportunities
IT Technician - RemoteLink IT
We are in need of an IT Technician. This is a great opportunity for someone
wanting to embark on a career in Computer hardware technologies.
Duties include:
· Install computers/laptops and printers
· Troubleshoot shoot computers/laptops and printer issues
· Setup networks and troubleshoot network issues
· Knowledge of server’s firewalls will be an advantage
· Configure and troubleshoot mobile devices.
For success in this role you will require:
· Good knowledge of Microsoft operating systems and applications
· Fluent English – written and oral
· Excellent communication skills
· Highly organized and pro-active
· Has initiative and highly motivated
You will be reporting directly to the General Manager. We require a well presented and well-organized individual who can multi-task, who can also work unsupervised and add value by being proactive. If you feel that you have these skills please forward your CV to hr@remotelink.com.au and we will be in contact with you shortly
If you are interested please email us on hr@remotelink.com.au
Web Designer/App Developer
We are expanding our business and we have a vacancy for a Web designer /App developer commencing immediately. This role will suit an individual who is capable of working independently unsupervised and results-oriented.
To be successful in this role you must have at least one or more of the following attributes:
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Web designing skills
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Should be able to demonstrate skills with completed developments.Knowledge of web hosting and maintenance
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App development sills should be able to demonstrate skills with completed apps
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Share point development
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Knowledge in Google rankings
If you are interested please email us on hr@remotelink.com.au
Help Desk Assistant
Our business and is growing and we have a vacancy for a Help Desk Assistant commencing immediately. Your services will be outsourced to an IT Service provider. You will be responsible for handling support requests for clients and assist with internal admin/sales duties.
This role will see you working in a fast-paced environment.
Key responsibilities include:
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Action requests received via, emails, support tickets and other forms of communication from the line managers.
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Investigate and troubleshoot customer issues
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Basic setups such as user creation, email setups, MS Office 365 account and email setups and maintenance
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When unable to resolve customer issue, escalate to appropriate support group according to process within set time frame
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Adhere to process for handling and management of all customer issues
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Assist with help desk management and administration
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Assist with document management
To be successful in this role you must have the following attributes:
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Prior experience in a level 1 and/or level 2 technical support role
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Prior customer service experience
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Intermediate knowledge of Microsoft desktop/server operations systems and desktop applications
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Ability to convey guide, support and convey information to a variety of people
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Excellent communicator with very strong written and verbal communication skills If you are
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Fluent in English- you will be expected to communicate with foreign client
If you are interested please email us on hr@remotelink.com.au
Systems Engineer
Our business is growing and we have a vacancy for a Systems engineer commencing immediately.
You will be the final escalation point on technical matters and you will be expected to assist field service team and helpdesk. You will also be expected to take helpdesk calls when an over flow of work occurs
This role will see you working in a fast-paced environment.
Key responsibilities include:
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Action requests received via, emails, support tickets and other forms of communication.
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Investigate and troubleshoot customer issues
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Handle level 2 and 3 technical escalations
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Assist helpdesk overflows
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Adhere to company policies and manage of all customer issues
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Implementation of servers and network infrastructure
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Recovery of servers and dates in disasters
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Implementation of cloud infrastructure and maintenance
To be successful in this role you must have at least four of the following attributes:
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Prior experience in a level 1, 2 and 3 technical support roles
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Fluent English- This role requires dealing with foreign clients
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High level knowledge and experience in implementation and maintenance of Microsoft server products such as MS server 2016 & 2019
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Experienced in Hyper or VM Ware
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Experienced in backup systems and recovery-Preferably Storage Craft or Acronis
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Experienced in implementation and maintenance of network infrastructure with firewalls and managed switches
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using at least one of the following - CISCO/Fortinet/Cyberoam/Watchgaurd
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Experienced in IPSEC/SSL and PPTP VPN setups
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Experienced in spam filters, virus scanners and cyber security
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Experienced is cloud products such as Office 365, Azure, Ms Teams, SharePoint