A. Our remote support software is built from the ground up with complete security in mind. Both the support technician and the customer work through a firewall, providing a barrier to any potentially malicious traffic. In addition, remote support sessions are initiated spontaneously when a support issue occurs and then are discontinued when the session is completed.
First of all, not only is it incredibly secure, it also saves you a lot of time and money. With traditional computer support you normally call your computer manufacturer and wait on hold, take your computer to a local repair shop and wait for days for your PC to be repaired or wait for a technician to visit your home/business (all costly options).
Most users don't have time to figure out what's wrong with a PC or network, and prefer to have an experienced technician look at their PC. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.
Yes you can, anytime you want to stop our access to your computer, you simply close the software and the connection is closed.
Once you connect to the service, you'll be prompted to download a small application which will allow one of our support representatives to help you with your problem or question using Chat or one of the tools which will allow the support representative to share your mouse and keyboard for quick, easy service. At any time during a session, you can retake control of your computer just by moving your mouse or pausing the session using the application. In other words, you can have our support representative solve a problem for you while you watch, or you can have the support representative tell you what to do step-by-step. You will be in charge at all times.
A: Absolutely not. Our screen-sharing feature is optional – your representative sees only what you see and whatever you decide to show him/her on your screen. If a support representative thinks it might be helpful to share your screen or open a file on your computer, he/she will suggest this and then ask for your permission before doing so. The only way for a support representative to work with your computer is through your explicit request for service.
Most support sessions take from 30minutes to 2 hours. The session may be much shorter or longer depending on the number and severity of issues.
No, the connection to our system must be initiated by you the customer. Every time our experts access your computer a program is temporarily ran to allow access. Nothing is permanently installed on your machine. Once we are finished working, we log off the session and the program that allows access is no longer running on your computer.
Yes. Our online pc repair service works through an internet connection no matter where in the world you are.
If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. At Remote Link, our customer's satisfaction is very important to us.
You can pay by phone when you call – Remote Link accepts all major credit cards.
If we are unable to connect, your computer fault may be so severe that it requires that a technician have physical access to it. In this case you will not be charged.